Last updated: April 27, 2026
You can permanently delete your HelperApp account and the personal data associated with it at any time. This page explains how to request deletion, what data is removed, what is retained (and why), and how long the process takes.
Your account and the data listed below in section 2 will be deleted immediately. You will be signed out automatically.
If you cannot sign in to the app — for example, you have uninstalled it, lost your device, or no longer have access to the email address you registered with — send a deletion request to:
Include in your message:
We will verify the request, process it within 30 days, and confirm by email when deletion is complete.
When your account is deleted, the following are removed permanently and cannot be recovered:
| Data | What happens |
|---|---|
| Your sign-in account (Firebase Auth) | Permanently deleted. You will not be able to sign in again with the same email address, Apple ID, or Google account. |
| Your user profile (display name, settings) | Permanently deleted from our database. |
| Your membership in every household | You are removed from all households you belong to. |
| Households where you were the only member | The entire household — including all receipts, ledger entries, and shopping list items in it — is permanently deleted. |
Important: If you belong to a household that has other members, the receipts, ledger entries, and shopping list items you contributed to that household are not deleted. They are retained as part of the household's shared expense history.
HelperApp is a household expense-tracking app. Receipts you scan and ledger entries you record are not purely personal data — they are part of a shared household record that other members rely on. Removing them when one member leaves would break the household's bookkeeping for everyone else, similar to how leaving a shared bank account does not erase past transactions.
| Data | Retention | Reason |
|---|---|---|
| Receipts you uploaded to a multi-member household | Indefinitely, by the household | Shared expense history for the remaining household members. |
| Ledger entries (helper payments, advances, reimbursements) | Indefinitely, by the household | Bookkeeping records of who paid whom, required for accurate balances. |
| Shopping list items you added | Indefinitely, by the household | Part of the household's shared list, still useful to remaining members. |
| Server logs and crash reports (Firebase / Google Cloud) | Up to 90 days | Operational diagnostics, security monitoring, and abuse prevention. Subject to Google Cloud's retention policy. |
| Backups (Firestore Point-in-Time Recovery) | Up to 7 days | Disaster-recovery backups expire automatically. |
The retained items above no longer reference your name or profile after account deletion — only the internal user identifier remains attached to historical entries as a record of authorship. After all household members holding such records have themselves left or deleted their accounts, the records are removed automatically (because the empty household itself gets deleted).
If you want a particular receipt or ledger entry removed from your household before you delete your account, do that first while you still have access:
In-app deletion (Option A) is immediate and cannot be reversed. If you submitted an email request (Option B) and change your mind, reply to the same thread within 7 days of submission and we will cancel it. After 7 days the deletion will proceed.
If you have any questions about this process, contact us at support@helperapp.co or see the Privacy Policy for more about how we handle your data.